5 Great Hidden Resources For eBay Users

Many thousands of people making a living both buying & selling on eBay. Currently ranked as the 37 biggest site on the net (according to Alexa figures) eBay shows no signs of slowing down, even fortune 500 companies are opening eBay shops to sell surplus & unwanted stock. The following are five resources that I use personally & encourage you to use them to increase your eBay profits with ease.

Reports show that over 90% of searches on eBay are done using the search facility. What users do not know about eBays search factility is that by default it only searches the item titles - not the descriptions of the items. Remember this fact as it will show the significance of some of the resources listed below. 

1) FatFingers

How professional a seller are you? Do you check your listings before submitting them or even does someone else proof read them for you? With millions of listings on eBays networks of sites at any one time, a small proportion of these listings contain errors - & a misspelt word is about the biggest error you can make. 

Imagine your selling a Sony Television for example. What if you misspell the item as Sony Televisoin. Anyone who searches for the term "Sony Television" simply isn't going to be presented with your item. Only those eBayers who search manually though the category will find your items. Needless to say that if people can't find your item, they're unable to bid on them.

FatFingers is a service you can use to find all misspelt variations of a term. Why would you need such a service?

Well obviously if an item has low visibility on eBay it's also likely to have zero or few bids enabling you to snap yourself up a bargain. I've known people use this service to make a full time living, purely buying items cheaply and relisting them without errors. 

Details at: Fatfingers.com

2) eBay Pulse

Back to the search facility eBay pulse shows you the top 10 searched keywords in every category. It's a real gem of a service, obviously by looking at the most widely used search terms you can see what eBayers are after. And if your selling in this category, by inserting some of these keywords within your title your items will be seen by more users.

The only thing to watch out with this service is make sure the keywords are relevant to your item, IF NOT DON'T USE THEM. How many times have you saw listings such as "SONY PANASONIC LG WIDESCREEN DIGITAL TELEVISION GUIDE", - listings such as these are well thought out to earn high visibility from the way users search. Anyone searching for the items with any of the keywords will uncover your listings. 

While it may lead to a high number of views, firstly fellow users will get annoyed if they find your item completely unrevealed to what they searched for, Secondly keyword spamming as it is known, is against eBay policy and will lead to your item being pulled. I use pulse daily with all my listings but make sure it's relevant to your item first.

Details at: pulse.ebay.com

3) Keyword-Pro

Keyword-Pro is a commercial subscription service which is similar to eBay pulse. However, the main difference is Keyword-Pro offers a much more in depth list of relevant keywords. It lists the top 50 keywords for every category for both eBay.co.uk & eBay.com. This is a great addition, especially if any of the terms found in eBay pulse are not relevant to your item.

Keyword-Pro is available as both a web service or as a small program that downloads the list onto your P.C. It's data is updated weekly to keep you informed of the latest search terms.

Details at Trading-Web-Solutions.com/keywords

4) Selling Manager

When you first open a selling account on eBay, options listed under the sell tab of eBay are enough to get you by. However, you can upgrade to a more in depth service known as Selling Manager. As eBay describes the service "eBay Selling Manager is our online sales management tool for medium to high volume sellers". It allows you to track every eBay sale, customise your feedback comments, print shipping labels & much more. It saves me about four hours a week tracking orders and watching my sales.

Selling Manager is FREE on eBay.co.uk & has a small monthly charge of on eBay.com (after one a month trial free). Once I moved over to Selling Manager, there's simply no way I would go back.

Details at: Click on services once you've logged into your eBay account. 

5) eBay Popular Products

Here you can see, directly from eBay, what the most popular products are in several categories. an invaluable tool for an eBay seller.



I hope you find these services useful & time saving in your goal for a successful home business on eBay. Remember, your most important resource is your time when your starting or building up an online business & if you discover any site, person or opportunity that can save you time give it the attention & serious consideration it deserves. Every top Internet marketers constantly educate themselves by purchasing & reviewing almost every new product released. The way I look at it, if an ebook costs $197 and the information within the ebook saves me this or allows me to make an additional $197 it's well worth it - once you can do it once you'll be able to repeat the exercise over and over again making repeated profits. If you discover a precious eBay related resource let me know & I'll consider revising this list for future editions.

Growing eBay Sales with Top Customer Service

Painters were at our house this weekend, doing the trim outside and a few rooms inside. My wife provided most of the direction, but I asked the head guy (and owner of the company) to pay attention to a few details for me. 

The whole experience reminded me of how critically important it is to pay attention to customer requests when dealing with eBay sales. On the Web (and with email) it's easy to lose contact with customers and forget to address their concerns. 

Make sure you don't fall into this trap. You may not see the results directly, but your customers will become upset and you'll eventually lose business - like my painter has. Not only did he lose business, he lost a valuable referral source. 

He started to lose me when he failed to record my suggestions and concerns. I didn't get into interior design much, choosing between mauve and tope, but I did have some input as far as the whole project goes. 

I wanted them to make sure they cleaned up the "misses" on the outside, where some black trim paint accidentally hit the white house paint. I needed them to unstick some of the windows and put all the screens back, as well. 

When the project started wrapping up, it was obvious that the lead was ignoring some of my requests -- namely the screens and window unsticking. I loved the work, but I wasn't so hot on their finishing skills. 

From a customer service perspective, the timing couldn't have been worse. Just when the painters wanted to consider it a job well done, I was having second thoughts about their competence. 

That sinking feeling should not have come at the end of the project. The lead should have been going out with a celebration rather than with some gripes. He should have lead me around, showed me how great everything looks, showed me the extra work he'd thrown in, and gone down my list of requests one by one, demonstrating that he met my needs and respects my wishes. 

If he performed these "finalizing" customer service/marketing steps, he'd have my 100% recommendation. I'd rave about him to friends, pass out his business cards and even write up a testimonial for him. I'd offer to help him out with his advertising materials, in fact. We'll certainly have more painting jobs in the future, and I'd like to stay on good terms with him. 

On eBay, the same steps need to be followed in order to build business and collect loyal customers that rave about you. You need to send customers follow-up emails that confirm what they bought, what kind of deal you're giving them (on shipping, bonuses, etc.), and how you appreciate their business and would welcome any questions they may have. You need to offer them targeted cross-sell and up-sell items as they bid and shop. And, you need to quickly address their concerns as they come up. All this attention and service ensures that your customers refer you to others, leave positive feedback, and return to do more business with you. 

Don't be like my painter. Pay attention to detail and your business will grow at a healthy pace. 

About the author:
Phil Dunn, author of The 7 Essential Steps to Successful eBay Marketing (McGraw-Hill, July 2015), is a marketing writer and strategic consultant. He helps people persuade, influence decision making, and close business with the written and spoken word. His business, Synapse Services Co. (http://www.qualitywriter.com), produces direct mail, brochures, scripts, newsletters, white papers and related collateral for Fortune 500 companies like Pitney Bowes, Hewlett Packard, IKON and Microsof